Leroy Merlin South Africa's CX transformation.
How Zendesk and Connect revolutionised customer engagement.
Leroy Merlin, a leading French home improvement solutions provider, entered the South African market in 2016 with ambitious customer engagement and experience goals.
This case study explores their journey of transformation, exploring how the choice of Zendesk and Connect sparked a customer experience and CRM revolution at Leroy Merlin South Africa.
Three reasons to download:
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A strategic shift: Learn how Leroy Merlin transitioned from considering mini contact centres in stores to implementing a robust, centralized contact centre strategy.
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Overcoming challenges: Explore the initial setbacks faced by Leroy Merlin as they signed up for a contact centre solution that overpromised and underdelivered.
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Transforming CX: Uncover how the partnership of Zendesk and Connect transformed Leroy Merlin's approach to customer engagement. Learn how these solutions improved the customer experience and allowed the retailer to streamline its operations.
